Export-Import Bank of the US (EXIM)

Rapidiant provides IT Support to EXIM in numerous areas, for both short and long term tasks/projects. Rapidiant  was initially tasked with providing urgent IT infrastructure operations support during a sudden lapse in contractor support. As a result of the outstanding performance displayed during this ad-hoc support project, Rapidiant’s Desktop Support Team was extended for a long-term engagement and Rapidiant was also awarded a multi-year contract. EXIM continues to utilize Rapidiant for mission-critical support.

Provided a 5 person Desktop Support team of cleared personnel:

Team phased in only 2 days after EXIM contacted Rapidiant via client referral with this urgent request

Resolved over 150 backlog tickets in first 2 days

Team extended for a long-term engagement as a result of outstanding performance

Provide Server Engineering Support in a large, virtualized server environment

Provide Network Security and Engineering Support

Provide SharePoint Development to migrate from EXIM’s legacy document management system to SharePoint 2013/Office 365

Rapidiant routinely interfaces with the Information Technology Director and the Chief Information Officer (CIO) to develop technical requirements and LOE for current/future projects. Rapidiant’s scope of support will continue to expand and evolve throughout the contract life-cycle of this multi-year BPA.